Apple’s Hide My Email gives apps a masked address that looks like 3wp72xbn4kj9m@privaterelay.appleid.com instead of your real one. Your account is attached to that masked address, so signing in with your personal address won’t find it.
To fix it:
- Keep using Apple sign-in. Select Continue with Apple and you’ll reach your account normally.
- If you recently turned Hide My Email on, turn it off and sign in again with your actual address.
- If you’d like both to work, contact us and we can link your real email address to the same account.
Include the full masked address if you have it — you’ll find it in your Apple ID settings under Sign in with Apple. Without it we may not be able to locate your account.
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