Support/Age Verification

How to Fix Missing Age Verification Options

Created by S G, Modified on Fri, Oct 23 at 2:59 PM by S G

If you reach the verification screen but there are no providers to choose from, your network is being placed in a region where verification is required but where no provider can actually serve you.

The usual causes:

  • A VPN, proxy or privacy relay placing you somewhere unexpected.
  • Your ISP or mobile carrier is routing your traffic through another region.
  • Being physically near a border with a region that requires verification.

Try these:

  1. Turn off any VPN, proxy, iCloud Private Relay, or Tor.
  2. Turn on location services on your device, then reload SpicyChat.
  3. Get a new IP address — restart your router or modem, or toggle airplane mode on and off to reconnect mobile data.
  4. If you use a VPN by necessity, try a UK server. UK providers are the most reliably available, and the process usually completes cleanly from there.

If it still shows nothing

Contact us with:

  • The country you're in — and the state, if you're in the US
  • Whether you were using a VPN, and which one
  • Which browser you're using
  • Whether you use iCloud Private Relay, Brave, DuckDuckGo,Tor, or any privacy focused browsers or tools.
  • A screenshot of your detected IP location from a site such as nordvpn.com/what-is-my-ip

The IP location screenshot is the single most useful thing you can send us — it tells us immediately whether region detection is the problem.