Start Here – Basic Troubleshooting Steps for Most Technical Issues

Before anything else, work through these. They resolve the large majority of issues.

1. Check whether it's just you. We post live updates during any incident on our Discord — that's the fastest place to find out whether something is down.

2. Hard refresh the website. Ctrl+Shift+R on Windows, Cmd+Shift+R on Mac.

3. Sign out and back in. Fixes anything caused by a stale session — including missing subscription benefits and verification status not updating.

4. Clear cache and cookies for the site, then restart your browser.

5. Update the app. On Android, get the current build from spicychat.ai/apps/android. We ship updates roughly weekly, and outdated versions are behind a genuinely large share of reported bugs.

6. Uninstall and Reinstall. If updating doesn’t work, you can try to uninstall the app, then install the latest version, in case the old app is holding data from the older version.

7. Turn off VPNs, ad blockers and privacy extensions. These interfere with sign-in, age verification, payments and image loading.

8. Try a different browser. We recommend an up-to-date Chrome — SpicyChat relies on features that older browsers don't fully support.

9. Try a different network — switch between Wi-Fi and mobile data to rule out an ISP restriction.

10. Try using a VPN. If you’re unable to access the website, and aren’t using one, try using a VPN. This often helps identify if it’s an issue with your network.