I can't find my account / "account not found"

If signing in takes you to a sign-up screen, the account isn’t on the address you’re using.

Check first:

• Typos in the email address
• A different address you may have used — search your inboxes for "SpicyChat" to see which one received our emails
• Apple Hide My Email — see article 1.3
• A different sign-in method — see article 1.1

If you still can’t find it

Contact us and we’ll search for it. The more of these you can give us, the faster we’ll locate it:

• Your username
• The names or links of any public characters you created
• If you had a paid subscription: the first 6 and last 4 digits of the card — never the full number — or the transaction ID from your receipts if you paid another way

Card digits and transaction IDs let our billing team trace the payment back to the account, which is usually the most reliable route when the email address is unknown.