I paid but my benefits haven't appeared

Try this first — it fixes most cases:

1. Sign out completely and sign back in. Your session needs to pick up the new entitlement.
2. Clear your browser cache if you’re on desktop.
3. On the Android app, check for an update at spicychat.ai/apps/android.

Check you paid on the right account. Paying while signed out, or while signed in to a second account, is the most common real cause. If your subscription is on a different account from the one you’re using, contact us — we can migrate it.

One-time payments take longer than card payments

Card payments activate almost immediately. One-time methods don’t:

• Pay by Bank can take up to 24 hours, and longer over a weekend.
• Cryptocurrency and local one-time methods are automated, but they can time out at the provider’s end even though you’ve been charged.

If a one-time payment has timed out, send us:

• The receipt or proof of payment
• The transaction ID
• The date, amount and method

We’ll pass it to the payment processor for manual approval. This usually takes up to 48 hours from the point we have your details — the delay is at the processor’s end, not ours, and we’ll come back to you as soon as it clears.

Check whether the payment actually completed. A pending authorisation on your statement isn’t a completed payment — see article 3.14.