A failed payment is showing as pending on my statement

This is normal. Declined and failed transactions often leave a temporary authorisation hold that looks like a charge but isn’t one — no money has actually moved.

These clear automatically, usually within 24–72 hours depending on your bank.

If it’s still there after a few days, check with your bank. If you’d like us to confirm nothing was taken on our side, send us the date and amount and we’ll check.