Support/Troubleshooting

WebSocket errors

Created by S G, Modified on Mon, Sep 21 at 7:42 AM by S G

A connection problem between your device and our servers. Usually:

  • A server timeout or restart during your session
  • An interrupted internet connection
  • Cached or corrupted browser data
  • A VPN or extension blocking WebSocket traffic

Try:

  1. Refresh the page to open a new connection
  2. Check your connection and reconnect
  3. Clear cache and cookies, restart your browser
  4. Temporarily disable VPNs and extensions
  5. Try a desktop browser, or a different one

If it persists, it may be a temporary server-side issue that resolves on its own.