Account shows Blacklisted

An account may show as Blacklisted when the user has initiated a payment dispute/chargeback with their bank or payment provider.

Under our Terms, initiating a payment dispute results in an automatic account ban. This is because a dispute indicates that the payment is being challenged through the bank/payment provider rather than being resolved directly with us.

If you’d like to reinstate the account, you’ll need to reach out to out support and provide reason for the Dispute.