How to report a bug so we can actually fix it

Bugs get fixed fastest when the first message has everything in it. Otherwise we may spend two days asking questions.

Always include:

1. What happened, and what you expected instead
2. The exact error message — a screenshot is better than retyping it
3. Platform — website or Android app
4. Browser and version, or app version
5. Device and OS
6. When it happened, approximately
7. Whether you're using a VPN
8. A link to the character or chat, if it's specific to one
9. A screenshot or short screen recording — for anything visual, this is the single most valuable thing you can send

Also useful to include if relevant to your issue:

• Whether it happens at the start of a chat or only in long ones
• Whether it affects one character or all of them
• What happens if you clone the conversation
• Whether it also happens on a different model
• A screenshot of your generation settings, if it's about reply quality

Capturing a network log

For harder bugs we may ask for this. In Chrome:

1. Open the page where the problem happens
2. Press Ctrl+Shift+I (or right-click → Inspect) to open Developer Tools
3. Select the Network tab
4. Check the record button at the top left is red — if it's grey, select it to start recording
5. Reproduce the problem
6. Screenshot the whole browser window with the Network tab visible
7. Look for rows highlighted in red — select them and screenshot the detail