How to report a bug so we can actually fix it

Bugs get fixed fastest when the first message has everything in it. Otherwise we may spend two days asking questions.

Always include these if they apply:

1. What happened, and what you expected instead
2. The exact error message — a screenshot is better than retyping it
3. Platform — website or Android app
4. Browser and web version, or app version
5. Device and OS
6. When it happened, approximately
7. Whether you're using a VPN
8. A link to the character or chat, if it's specific to one
9. A screenshot or short screen recording — for anything visual, this is the single most valuable thing you can send

Also useful to include if relevant to your issue:

• Whether it happens at the start of a chat or only in long ones
• Whether it affects one character or all of them
• What happens if you clone the conversation
• Whether it also happens on a different model
• A screenshot of your generation settings, if it's about reply quality

Capturing a network log

For harder bugs we may ask for this. In Chrome:

1. Open the page where the problem happens
2. Press Ctrl+Shift+I (or right-click → Inspect) to open Developer Tools
3. Select the Network tab
4. Check the record button at the top left is red — if it's grey, select it to start recording
5. Reproduce the problem
6. Screenshot the whole browser window with the Network tab visible
7. Look for rows highlighted in red — select them and screenshot the detail